Refund Policy

Online Return Policy

If you are not completely thrilled with your purchase from Bosskayak.co.uk, for whatever reason we will offer you a full refund within 30 days of purchase, excluding shipping and handling charges. * Some restrictions apply:BOSSKAYAK does not accept returns on tools that have been used or have undergone non-factory modifications, used kayaks, discount/discontinued items and special orders.

Reimbursement

We will process your return within 7-10 business days of receipt and apply a credit to your original payment method. You will receive an email from us when this is complete. We do not refund shipping/handling charges.

Online exchange policy

Do you need to change? We do not currently offer direct exchanges. You can return the product within 30 days for a full credit and reorder the replacement item.

Exchanges

Bosskayak.co.uk does not automatically post trades. You can reorder at any time, as these are two separate transactions.

Product Warranty - File a claim

Do you need to file a complaint? Bosskayak.co.uk carries many different products from dozens of different manufacturers. BOSSKAYAK aims to represent only the products of companies that guarantee their products. Warranties vary by product and manufacturing. Many manufacturers manage their warranties in house and others manage them through us. BOSSKAYAK is here to help you as long as your product has been purchased through bosskayak.co.uk. We ask you to keep the sales receipt and email as a verification of your purchase!